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Thread: Missing miles help!
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Old Mar 1, 2023 | 6:56 pm
  #3  
fairhsa
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Join Date: Sep 2007
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Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
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Originally Posted by ernestnywang
For retro-claims on CX flights, it only takes a couple of days. CX will credit the correct amount based on your ticket. You may see a rejection on your claim, but the correct amount will be credited.
It no longer takes "a couple of days". I submitted a claim in January and am still waiting. I tried to contact them today via whatsapp and they said "just keep waiting". They also said I could email [email protected] so that is an option which might help you. I tried that too (again) today... to see if I can get some traction. Cathay customer service is a heap of s&&t these days.
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