Originally Posted by
ohmark
Regardless of what the property or front desk is telling you, I would immediately claim $100 at the front desk for failure to provide the guaranteed benefit. If they refuse to pay, get it in writing (if you can) or at least the name/position of whoever is denying the $100 claim. Then take it to Marriott.
Yes, I have done this. The hotel insists Marriott has told them that they are correct. And Marriott simply says they forward the claim to hotel management....who is denying the claim. It's a Kafkaesque experience
Correspondence with front desk manager
.