Originally Posted by Horace

By all means, file a claim. This is a case of a hotel intentionally lying to you! Sadly, it's also a case of a poorly trained Marriott Bonvoy Assist agent who has no idea what's actually in the Terms & Conditions.

I understand that Triada Palm Springs, Autograph Collection is a hotel, not a resort. (The rules are different for resorts.) Nothing changed in the Terms & Conditions in January.

Despite what the Marriott Bonvoy Assist agent is trying to claim, the Welcome Gift for Platinum Elite and above is completely separate from Guaranteed Lounge Access at JW Marriott, Marriott Hotels, Delta Hotels, Autograph Collection, Renaissance Hotels (that are not resorts). From the Terms & Conditions:

"In the United States and Canada: If Lounge is closed or property does not have a Lounge or approved alternative, property to offer daily continental breakfast in restaurant for Member +1 or Member can choose 750 Points per night of Stay."

The key there is that it's member's choice, not the hotel's choice. The hotel failed to offer your choice of daily continental breakfast or 750 points per night to you. The hotel owes you Guest Compensation. From the Terms & Conditions:

"Globally: U.S. $100 If no continental breakfast or continental breakfast alternative was offered to Member"

The false story that Triada Palm Springs, Autograph Collection is telling you is an insult to all the fine Autograph Collection hotels that play by the actual rules, take good care of Platinum Elite (and above) guests, and even often provide full breakfast, not just continental breakfast.

By the way, continental breakfast at a hotel in the class of the Autograph Collection brand should mean a breakfast as served on the European continent, a just a thawed, mass-produced pastry and a cup of coffee.