Originally Posted by
Adam1222
It is the Triada Palm Springs.
Marriott Bonvoy Assist on Twitter has not provided a consistent answer (in a single conversation). At first they said the hotel provides $10 or 1000 points in lieu of breakfast if it doesn't have a restaurant,then they pointed to the rule and said the hotel can choose to provide 750 points instead of breakfast if it wants. Neither of which supports the hotels claim that the rule changed January 1. Now theyve basically given up and said I can file a claim if I want
By all means, file a claim. This is a case of a hotel intentionally lying to you! Sadly, it's also a case of a poorly trained Marriott Bonvoy Assist agent who has no idea what's actually in the Terms & Conditions.
I understand that Triada Palm Springs, Autograph Collection is a hotel, not a resort. (The rules are different for resorts.) Although the latest version of the Terms & Conditions is from January 2023, nothing changed regarding Lounge Access alternatives and Welcome Gift choices at Autograph Collection properties.
Despite what the Marriott Bonvoy Assist agent is trying to claim, the Welcome Gift for Platinum Elite and above is completely separate from Guaranteed Lounge Access at JW Marriott, Marriott Hotels, Delta Hotels, Autograph Collection, Renaissance Hotels (that are not resorts). From the Terms & Conditions:
"In the United States and Canada: If Lounge is closed or property does not have a Lounge or approved alternative, property to offer daily continental breakfast in restaurant for Member +1 or Member can choose 750 Points per night of Stay."
The key there is that it's member's choice, not the hotel's choice. The hotel failed to offer your choice of daily continental breakfast or 750 points per night to you. The hotel owes you Guest Compensation. From the Terms & Conditions:
"Globally: U.S. $100 If no continental breakfast or continental breakfast alternative was offered to Member"
The false story that Triada Palm Springs, Autograph Collection is telling you is an insult to all the fine Autograph Collection hotels that play by the actual rules, take good care of Platinum Elite (and above) guests, and even often provide full breakfast, not just continental breakfast.
By the way, continental breakfast at a hotel in the class of the Autograph Collection brand should mean a breakfast as served on the European continent, not just a thawed, mass-produced pastry and a cup of coffee or an inadequate daily credit toward breakfast.