Originally Posted by
ElevatorEnthusiast
Please name the property. The terms and conditions, which are listed as last updated in January 2023, still list Autograph Collection in the same vein as Marriott/JW/etc in regards to the "Guaranteed Lounge Access" benefit that normally gives Elites breakfast at these properties.
This sounds like a property just trying to give bad excuses or something else is going on here.
It is the Triada Palm Springs.
Marriott Bonvoy Assist on Twitter has not provided a consistent answer (in a single conversation). At first they said the hotel provides $10 or 1000 points in lieu of breakfast if it doesn't have a restaurant,then they pointed to the rule and said the hotel can choose to provide 750 points instead of breakfast if it wants. Neither of which supports the hotels claim that the rule changed January 1. Now theyve basically given up and said I can file a claim if I want