FlyerTalk Forums - View Single Post - Escalating a Complaint
Thread: Escalating a Complaint
View Single Post
Old Feb 25, 2023 | 6:21 pm
  #34  
jsloan
FlyerTalk Evangelist
30 Countries Visited
2M
All eyes on you!
20 Years on Site
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 25,739
Originally Posted by no more lurking
Anyone have a good idea as to how I can escalate a complaint with UA. The "ua.com/feedback" site did not seem to understand my complaint. I would like to escalate to someplace in the USA.. I am looking to know if there is an email, if should write in care of the CEO or just go directly to DOT. Irrespective of the reason has anyone had any experience with escalation. Feel free to PM me if you an an email or address at corporate. Many thanks!!
If your concern falls within the purview of the DOT, the complaint form takes only five minutes to fill out, and UA is required to respond within 30 days of being notified by the DOT.
jsloan is offline  
Reply