Originally Posted by
newsmanhoss
I would definitely try to get on the phone with the specific Hertz location and verify that it shows as returned. Or even go to the Hertz location in person if possible. I recently returned a rental and it never registered as returned. They were able to verify that the car was returned and re-rented the next day. Had I not called within 7 days, they said they wouldn't be able to do anything.
Returned a car this morning at TPA. There was no employee in the return area other than some guy in a yellow vest directing arriving vehicles into lanes. Sign encouraged e-return (or whatever they call it). Leave car in vehicle, and we will email you the receipt.
Took a bunch of pictures of the vehicle from all angles and left key. 12 hrs later no email, no receipt in my account.
Sent DM to Hertz Twitter team with contract info and asked if it had been processed. Got this reply:
“Please allow 24-48 hours for the local team to properly inspect your vehicle, close out your contract, and email you the receipt. We appreciate your patience!”