Originally Posted by
Juntao
My 4th time staying at HR Mexico City and each time there's always some kind of issue even though not massive. Overall it's fineee to stay and the location is really hard to beat which is why I continue to stay. For sure not a 5 star hotel, would give it a 4 at most. However there are quite a few things that are annoying.
Pros:
-The staff have always been helpful and friendly in every area of the hotel.
-Location
Cons:
-Upon check in it was quite insulting to tell me I've been upgraded when I actually wasn't. Going from a non club access to a club access room is irrelevant when I'm a Globalist.
-No dedicated area for Globalist check in, have to stand in line with the rest of the plebs.
-Hotel has clearly been renovated from an old hotel so things like low ceilings and a crappy pool area are a sad reality here.
-The club lounge breakfast is okkk but the food is not good compared to other lounges in Mexico such as the HR Guadalajara.
-No late checkout which I know is a common issue everywhere cause Hyatt has decided to be scum and blatantly ignore their own WOH terms. Words have meaning but when you bring this up to anyone with Hyatt just met with the "Thanks for your feedback," lines.
-Somehow every shower door is unable to be closed in all the rooms I've stayed in.
-The base level King room was somehow nicer than the King suite despite being 1/3 the size.
I just got back from my 5th stay here and have about the same thing to report. I was going to give the Andaz a try but a reviewer here stated that at this time, they only have a pantry open for food so I panicked and changed back to the HR.
My experiences are almost the same. I got a "YOU"VE BEEN UPGRADED" announcement from them a couple days before.. the only thing I could see compared to my original reservation was maybe a higher floor. I've never ever seen a suite upgrade here, to the point where I don't even bother to ask.
I think your comment about the club lounge breakfast being 'OK' is pretty kind. I think it's just terrible. The only thing they change from day to day are sausages to bacon. Otherwise it's the same boring bowls of scrambled eggs and chilaquiles. Try eating this for more than a day or two. The evening food is even less edible... their warm selections this time were just lousy. About the best can be said is that the upstairs staff here are just wonderful (lounge and room cleaning) and they really go out of there way to make sure you are well cared for. Downstairs they are much less so... FDS are somewhat standoffish... along with no special checkin area for globalist, they seemed pretty cool while checking me in and even less pleasant when I asked to make some change. Also, my taxi request on departure went into a black hole... the FDC happily got my account charged and then left me standing for 15 minutes at which point I had to follow up with the concierge desk.
I think I'm done with this hotel. I visit CDMX enough that I would certainly like to have my stays there count for Hyatt loyalty, but seriously, there has to be better options. I love Polanco but I'm happy to give the new location a try and see about using metrobus/ubers to get back and forth. Either that or see what things are like next door at the El Presidente.