I have been stung before when I have rung up Qatar or chatted to them on line about a flight change or cancellation.
I don't necessarily want to make an on the spot decision , i just want options at that stage.
Mysteriously after these chats / phone calls the flights are all confirmed and when i ring back they say they can do nothing as i have accepted the changes.
I just want sign posting to Qatars current policy if they cancel a flight so i can ring up and tell them my preference.
Flying in C from Europe to Singapore in September.
Can any one signpost me to the options i have. I have tried asking Qatar and they simply refuse to say what their policy is. Its very frustrating.

Presumably
1. A refund ?
2. A voucher plus 10% ?
3. Alternative flights ? what are the options here? change of departure city??? date change????

many Thanks