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Thread: Canceling a trip booked with UR points
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Old Feb 5, 2023 | 12:49 pm
  #6  
mia
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Originally Posted by sportsguymichael
I....new ticket which you can’t seem to accomplish online using the Chase portal. You have to speak with an agent ....
This matches my understanding. I believe it is because the agent needs to verify that the new ticket meets the airline's requirements for using the credit.

Sorry, I do not know if the residual value is a cxLoyalty policy or the airline's policy.

Which airline issued the ticket?
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