Originally Posted by
alanw
I booked two flights in paid business class (D) BCN-NYC-DEN on DL through the AF website in 2021. We had to cancel due to Covid. At the time of cancelation they told me I would get a credit but could request a refund later. In August of 2022 I contacted the AF customer service in Spain and requested a refund. The agent told me it would be processed within 60 days(!) and gave me a confirmation number that I realized after I hung up was just the day's date.
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I am a bit confused about this story. Ticket bought in 2021. Cancellation was when? Was the question for a refund in August months or maybe even up to a year later? I have done cancellations via the KLM (works similar as AF) website. This approach keeps track on everything, and within a week a refundable voucher appeared on my FB account. Since that is how it works - upon cancellation under COVID rules you get a refundable voucher that is valid for a year. With bad luck you got hence a refundable voucher that is valid for a year for use for another flight or to be converted in cash, and this time passed. Indeed, my companies' travel agent timely cashed and credited a voucher that I still had open after 11 months after a cancelled flight from March 2020, to avoid we lost its value.
So, exact dates are important. If you think your claim for cash was within a year, contact customer service. If your voucher was cancelled after the 1 year limit, you are at the mercy of their goodwill. The 85 Euro charge could be since in their view you asked for a duplicate bill (it may be they charge for that, I do not know).