Originally Posted by
Doppy
The reverse I find difficult to understand are people who seem very upset that they supposedly get little/no value from the card, but keep it anyway.
Actually I can understand the arguments from both sides.
For me I kept it until this year really due to a big retention offer.
I was 100% ready to close this account in early 2022 but was convineced to keep the card due to a retention bonus. Of course Amex cannot afford to give big retention bonuses every year.
Once the retention bonuses are reduced or dried up people who do not feel the card being useful by itself would start to cancel.
I suspect people who are complaining, or at least some of them, wished they could keep this relationship if Amex would offer something more useful to them, or offer an option to only pay for what they need/desire instead of a higher AF with benefits they do not need/desire.