Originally Posted by
highops
I can't remember what I did- maybe I used the "show number" feature in the app, but I also was able to relatively easily add the card w/o a call to WF.
I tried adding it in the morning. At 4:30p just as my subway train was entering the tunnel I get a call from WF and it went to voicemail. There was a fraud alert placed on the account and it was frozen.
I called later in the day and the freeze was placed because someone added the account to Amazon. Well that someone was myself and the account did add correctly.
More time was spent reviewing the charges to verify there was no fraud on this account and that I had the card.
Now the next day, attempted to add the card again to Google Pay, and same thing. Come up with the button CALL BANK. Which is the general 800 number. They answer and say I have to transfer you to online banking and they will drop when they do the transfer.
Online banking says I need to contact Customer Service and sends me back to the original people. Now this person says I have to call the number on the back of the card which is Bilt Reward. I am out of time to handle this for today.