Wow, you are harsh and I get a funny feeling it is almost a game here!

I am thinking that either I am just not making my self 100% clear or people are not wanting to think further out on this particular issue...

I am NOT saying the airlines HAVE to allow transfers, and I am not saying they HAVE to make it so easy to play the game that a kid could do it or something like that.

Not at all.

I am saying that if THEY play the game, they should try to make it more consistent. They should do for you as they do for me. Providing I played--or performed the tasks as laid out in their system, then the action should take place as promissed. If there is a glitch or problem, then someone should be there in CS to help fix it. Why is this so freakin hard for some people in here to grasp? Do you never have this sort of issue in life?

Look, if your points dont post--whether thru some transfer or some other service the company offers, then we have a problem. Am I right?

It just so happens, that I found Points.com to have this problem a lot more than anyone else, and yes, I sure had to get into it more than most would in order to fix the issue! Several people--100+ in fact, were right there with me. What do you think we should have done? , And it's not like some sort of personal vendetta, rather, I am saying that if this kind of company is blatnatly causing such problems, then someone else should step up and make a better one!

I thought FT, with its might and clout, could actually BE such an entity. I WANT points.com and places like it to work. I want to do business with the likes of them. In fact, since the time of that Ft thread I mentioned, I have had to do transfers through them, and I have been very glad their service of transferring miles even exists!

When you have 45,000 miles in an airline that can fly you direct, and you find out you need to fly to Rome in 2 weeks, you might figure out that spending about $75 to transfer over a few thousand miles from a friend's account is going to be a lot more cost effective than anything else.

Points.com also has other services that have nothing to do with transfers, but in many cases, I have seen or experienced errors with them. Their customer service has not always come thru to help people in this situation and I have been witness to too many cases of this negative activity. I have used the service and would like to see it work, but I had a hard time trusting that everything would work out because my previous experience taught me that they are less likely to follow through IF there is a problem!

Example:
you tell me your gas station can do state inspections. So i come in and leave my car, take the train to work and come back to pick it up. I call first and someone tells me it's all ready. I already paid the fee to get my inspection because that's the law. (You have to pay upfront pass or fail). Then I come in to get my car after work and you tell me it is not done and you have no idea what someone told me on the phone. Your emmisions checking machine is broken today anyway, and you cannot do the inspection. Ok, so I ask you to do it tomorrow when you say your inspection and emmisions equipment are going to be working again.

you say OK. I leave, I come back because I already paid you the fee.
Same thing happens the next day.

What, am I some sort of loser just because your gas station sucks? I should go to another gas station.
But is there one?
Not in the case of Points.com

geesh!

the other thing I wanted to add is this:
I cannot really prove to you that I would do a better job in my own points company, because I dont have one. I sure think I could do abetter job though and I think a better job can be doneby many people who happen to be in this market. I think if I ran such a company I would try to not burn or blow off my customers. I would certainly try to make money, but in doing so, I would try to address issues surrounding problems when points fail to post. I think if FT had such a company or entity set up within its own world (and I do not know how that would be done, but maybe it is possible) then it would probably do a much better job than Points.com. That's because FT is made up of many people who are savvy about points and mile issues, and these people generally know what they are looking for or how to choose what to avoid.

Look, Points.com may be like a gun, and maybe guns are not for everybody to play around with, but guns that misfire are no good for anybody; experienced or otherwise! I strongly believe that the FT gun would probably be designed a lot better, don't you agree? It is made up of people who know the hunting game! I think Randy may wish to examine this and consider making up something in here that creates a win-win for all of us. I would pay into that model if one were created as such.

How many angles must be shown to get this sort of thing across?