Originally Posted by
zappy312
Using debit isn't a best practice for online purchases. The money is removed from your account immediately, whereas it'll only be a pending transaction on a credit card.
Anyways, assuming the transaction didn't go through, you'd likely need to talk to your bank. My Canadian bank has a process to reverse incomplete Visa Debit purchases, but it's manual and you need to wait a while before they can initiate it (7+ days).
Thank you....
After 4 hours on the phone I finally got to with an agent (I'm calling from Argentina) she was very rude. She told me to contact points.com because the purchase are linked to that partner.
How to hell I should contact them if when I call +1 4165966370 the answer machine says that if there's any problem buying points I should claim with the airline!
This is quite desperating. Nones takes cares just unbelievable.