Originally Posted by travelinterpreters

I used the stolen cell phone benefit for the first time back in September 2022. I filed the claim towards the end of Sept... it's now been 4 months and the claim has still not been finalized. It had been assigned to an agent who has emailed me twice, each time asking for something that I had already sent in. I've tried calling the agent directly using the number at the bottom of her email, never answers. I've also called the main AIG number, and the answer is usually " we are sorry for the delay, we will reach out to the agent and get things going"

Is it normal for it to take this long? Is there anything I can do to speed it up?