Originally Posted by
anonsa
so diamond members are not even guaranteed a 1 room category upgrade ? It is all up to the hotel if they are WILLING to do it?
Ywa and it even says that in the benefits tsble
https://www.ihg.com/content/gb/en/cu...er-tc/2nd-page
“Room upgrades are subject to availability, at the hotel’s discretion,”
So even if a room is available they don’t have to give it to you.
And there not a new thing,
Unlike the Admiral I’ve not had an upgrade at the HI I regularly stay at in over a year. So much so that one of the receptionists that recognises me has started to apologise!