Originally Posted by
sxpsxpsxp
Although in my attempts to deal with it I had one agent tell me that she resubmitted the ticket and then she thought that might actually end up taking it out of its place in the queue and putting it at the back, thus having the opposite of the intended effect. No idea how much truth there is to this, but wanted to share.
Yeah you don't want resubmit, you want manually pushing it through