Originally Posted by
CX828
I flew CX251 / CX252 on the 4-class 77W. Outbound I was in PEY / Inbound I was in Y.
From an Y/W pax perspective, I think the new service flow works well with the senior Purser now section leader for the Economy cabins. I observed closely both flights and there was consistency in both the team work and service flow across both flights which made for a very efficient and well executed meal service. It was my first long haul CX Y flight since Nov20 when we were still deep in the pandemic. I thought, wow, CX has really come back to how it used to be - excellent service, printed menus, good food, lots of inflight snacks etc.
As an Emerald, the greeting both times was conducted by the Senior Purser. Whilst I spotted the ISM once briefly, she did not come back to the Economy cabins to participate in any greetings or service flow. Whilst as a passenger I can't comment on individual crew workload, it looked like the flow of service was much better, with the Senior Purser actively involved in managing the Economy cabins - if anything this autonomy and responsibility might be a nice thing for Senior Pursers.
The Senior Purser was located at the mid cabin galley by door 4 during meal service. On both flights, they were active in replenishing trolleys with drinks/meals and helping at the end with early tray pick up / trash etc.
I spoke to someone who had a conversation with a CX manager who did say that since post-pandemic they anticipate people who used to fly business may need to fly economy or premium economy, CX wanted to move the Senior Purser into economy cabin to level up the premium experience. I suppose on these 2 flights they were successful.
On the other hand, as prices for tickets have increase dramatically, I don't know how removing someone from Business will make people who paid more for Business feel more premium.