Originally Posted by vagrants

I just had to deal with this again. Purchased 4x ~$500 (3x $500 + $475) on 12/30/2022. Of 4, 2x were compromised prior to activation. When I called 1-888-853-9536, they used to let me register the card on the fly on the phone to get a replacement card. But, they started to request FAXing for ID, receipts & front & back of the cards for whatever reason. I FAXed it. Then, I was told the copy of my ID is illegible. I have to resend the FAX. So, I spent $8 to send 5 pgs of documents @ a Staples, and I have to spend more to get it fixed. Even if I resend, they may claim something is illegible. And, I may have to spend more....

I called a bunch of US Bank phone numbers to figure things out. Then I stumbled to this toll free #. It turned out to be a general USB gift card service #. Apparently, any gift cards, be that store specific gift cards or generic VISA/MC cards, they can service as long as issued by USB according to this supervisor. Initially, it seemed like it's not gonna work. The supervisor Alex was an .... Once I hang up, I called this toll free # again. Miracle, the problem solved. They are sending me replacement cards.

It can be hassle if there is an issue, but you may learn some other tricks. I did. Although Alex was ..., he did say they stopped servicing Kroger VISA/MC 3 months ago, but I don't know how true his statement was since USB card just started to disappear, not 3 months ago.