Originally Posted by notquiteaff

I had a similar experience recently with a Hertz rental at LAX, except that I did receive the email after a few days. I have another one coming up and will try to insist on a paper receipt (for “tax/business reimbursement reasons”). I plan to leave time in my schedule to escalate it up the chain from the guy in the lot to some sort of manager. Really don’t like the feeling of not knowing whether Hertz has actually processed the return.