Hello all,

I recently elected to credit three recent LATAM flights to Alaska instead of LATAM. I booked the tickets on LATAM's website logged into my LATAM account. During the booking process, I selected to earn Alaska miles instead of LATAM pass. My Alaska number appears on my tickets (three separate tickets). However, only one of my flights credited to Alaska after I flew. The other two flights credited to LATAM pass.

I have called LATAM multiple times on the phone. In all cases, the agents ask for my bookings and then put me on hold. After waiting on hold for five minutes, the system disconnects me. I have tried explaining this to LATAM agents, but they place me on hold anyway and then I get disconnected while waiting.

Does anyone have an email I can use to contact LATAM Pass? When I asked LATAM Pass about this on the phone, their response was to give me a What'sApp line to text. However, you can't text LATAM customer service if you have a US/Canada phone, as the response says, "LATAM is unable to respond to WhatsApp numbers with your country code for now. Our Call Center Agents will help you."