It’s just an observation and I do believe that to be true in my perception
I am happy to hear they have been communicating well and listening to you

Historically Hyatt listened way beyond surveys.They observed social media and participated in interaction with guests
They now seem to take no interest whatsoever in what any of us think other than those that get the formatted surveys
which tend to be hotel related unless that’s changed.I am out of the loop having not seen one in years!
Its of my opinion they are out of touch with the needs and expectations of todays members relying on old laurels
The program seems highly out of whack with the overpricing of reward redemptions and reduced benefits
Not to say things are bad everywhere.

Outside of Flyertalk there is clearly anger and frustration on other blogs and it seems to really be triggered by the recent exclusion of many elite members in their targeted marketing campaign leaving them high and dry with nothing
When is the last time Hyatt even commented in this community?