Originally Posted by
johnasmith
I have never had a carrier arbitrarily not give a refund when they very clearly were supposed to do so. And, I would certainly think that when I reported this issue to AA Customer Service they should have been able to either help, or give clear guidance. I really don't care if that is routine with all carriers, it is outrageous. Thankfully, Flyertalk member Antarius gave me the solution. Thank you Flyertalk I have always received great assistance here.
I never said not giving you a refund is routine. I said using ticket #s for all sorts of transactions is routine and that you should look up the ticket # on your CC statement and submit that at prefunds.aa.com. I believe this is the route you took.