In case you still have a password that's less than 10 characters (mine was 8 characters), I found this weekend that the Best Western website was erasing them as soon as I clicked outside of the Password field (including on the Login button). It took me a while to figure out that it wouldn't erase if I put in 10 characters or more, but it would erase if put in 9 characters or less. I then had to pretend I forgot my password, and when I went to change my password only then did it explain that it needed to be 10 characters long. I don't know when they changed that, but they apparently just started enforcing it without explaining it during the login process.