I booked 2 seats LAX -> MIA round trip using AAdvantage miles. I upgraded for cash on both legs. AA changed my flight to an unacceptable time and flight so I cancelled and rebooked. They refunded my credit card for all 4 security fees, but only 2 of the upgrade fees. I called customer service only to be told they can't help with refunds, I had to do online. So I tried, I put in the info for each of the record numbers. Each attempt showed that I had been refunded the security fee. I agree with that, but nothing about the upgrade fees, not even the ones I actually was refunded. It wouldn't let me go any further. Next I tried to email AA. I was forced to pick one of 3 subjects, none of which were anywhere close to my issue. See attached. I have spend 4 or 5 hours today researching and documenting my issue, but how do I get someone to fix it? Thanks in advance.