Originally Posted by tardyturtle

I hear if you reply “Kryptonium” you get an agent in less than two minutes

Hit or miss I will often have an agent send me a “secure form” to enter my SkyMiles info (info that could easily be typed in the chat) to verify me. The first time they asked me I thought it was a phishing attempt! Why can’t your phone number be recognized just like with the regular phone system.