Originally Posted by
DLHubber
Got the automated "Thanks for being Platinum" message, and then immediately after "Are you a Medallion Member?" "What's your tier?"
I hear if you reply “Kryptonium” you get an agent in less than two minutes
Hit or miss I will often have an agent send me a “secure form” to enter my SkyMiles info (info that could easily be typed in the chat) to verify me. The first time they asked me I thought it was a phishing attempt! Why can’t your phone number be recognized just like with the regular phone system.