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Thread: *rant* useless texting system
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Old Jan 4, 2023 | 2:23 pm
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jrl767
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Originally Posted by exwannabe
I find the front end process to be pathetic. Should be able to provide the needed info in the initial submission and wait for an agent. ...
regardless of whether a person types or an AI agent auto-populates customer info (name / PNR / account number / phone number) into *any* sort of customer-service system, it should persist throughout the transaction by default
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