Originally Posted by
PSA_LAX2SAN
Update: I'm still at 100K. No changes. And no, I'm still not complaining. Just providing info.
I can shed some light on the debate about how often Frontier execs are on this forum. With almost 100 percent certainty I can say that no member of Frontier management ever personally visits forums like this. This does not mean they don't know what's posted, though. A large company like Frontier will usually pay an external company to monitor social media and prepare reports. How often are the reports prepared? It depends on what Frontier is willing to pay for. These reports are given to marketing and then marketing condenses the information for distribution up the chain.
I know this based on my experience with running a forum dedicated to theme parks and inside knowledge about how the topics discussed on that forum eventually make their way up to VP-level managers. What's posted in this thread will not be seen directly by management, but management might eventually receive a report that explains that some people are reporting computer glitches regarding elite status. That's about it.
The info I have wasn't really a debate, per se. I have dialog with people at Frontier's HQ in Denver on numerous occasions now that the Sr. Customer Relations team does in fact view forums, with FlyerTalk called out. These people are directly employed at F9 on the executive level. To be very specific, my interactions come from those very people in the
Sr. Customer Relations team.