Originally Posted by
sunrise089
To be clear, your theory is they carefully watch this space...but they're totally oblivious to their own website where the actual expiration functionality exists? This isn't some sort of pricing loophole, this is akin to the website being down but they only notice it because we're posting about it on Flyertalk. That seems unlikely to me...
They do watch Flyertalk, yes. Carefully is your own wording, not mine. I cannot speak to how often they're in here. Status is hardly akin to a website being down, especially for an ULCC like Frontier. This is a feature, and people are not prone to complain that they are getting "free status".
The IT team is completely separate of the Exec team. The Exec team relays info to them, and I know this first hand because last year I coordinated with them on fixing a sessions bug they had in heir reservation system. I also helped them pinpoint an issue a few months back where FrontierMiles members couldn't book flights due to a website update that erroneously updated everyone's date of birth by a day, unbeknownst to them.
Anyways, I've had many interactions with the team there. Primarily out of greed and frustration on my end, but I can promise without any hesitation they for sure see posts here. As to the frequency? I don't know.