Originally Posted by
Cameron B
They are. The executive team is actually very good and stay on top of customer issues presented to them quite attentively. To assume they're not watching places like this is silly.
To be clear, your theory is they carefully watch this space...but they're totally oblivious to their own website where the actual expiration functionality exists? This isn't some sort of pricing loophole, this is akin to the website being down but they only notice it because we're posting about it on Flyertalk. That seems unlikely to me...