Originally Posted by
archstenton
I had a non-stop early morning SFO-PHL for April booked and they recently just routed it through CLT instead.
They kept the 11:45 non stop to PHL that arrives at 8 pm. Weird thing or maybe not as part of selling, the 6 am departure was filled up pretty good and now routing all of us while the less desirable11:45 departure was pretty empty in comparison.
Did you call to ask to be put onto the nonstop? I would think that simply telling them you paid for a nonstop and expect a nonstop would be enough to get them to move you for no fare change.