Originally Posted by G-CIVC

3 years of isolation from the world and strictly shifting focus to staycations have brought down the bars everywhere.

Some anecdotes (based on my (un)fortunate participation above, all the way til very recently) which might be helpful for this board if anyone's coming to HK soon:
- FS - new hardware is clean and crisp if just bit clinical. But won't disappoint. F&B has gone massively downhill (across both of their 3* restaurants, Sushi Saito and the other casual places altogether). Lounge service is aloof and the lounge feels dated, but they do serve full-size afternoon tea and food offerings are still strong (drinks not as much). Pool service is still decent and not as overrun by local crowds.

- MO - atrocious F&B everywhere, much worse than FS. However, if you are a high value customer, I believe they can still deliver professional service to pre-COVID levels, most of the senior management remains unchanged.
The lounge is not much to write home about, weak food offerings, but strong for drinks (many spirits over happy hour - but the venue is otherwise dry outside of evening hours).

- LMO - the most profitable one as they have been a DQH for most of the past 3 years, hence no pressure to do excessive cost cutting. F&B remains strong supported by outside demand

- TUH - service has plummeted. Check out time is now at 11am (!). The rooms are way past their prime and showing age. They do have two restaurants now, but having tried most meal services at both places, I don't think they're up to luxury hotel standards.

- ISL - renovated rooms are decent, but some fatal hardware points such as low ceilings can't be fixed. I belive their Horizon Club is about to reopen, and before they closed / throughout COVID they had still maintained decent standards.

- GH - it's very, very popular and basically overrun like a massive cruise ship every weekend. But at the Grand Club, the standards are still there. No cost cutting - ie the Ruinart is still freely flowing all day long!

- SR - service levels are a shadow of their opening year. Many of their talent which they trained for months before opening have departed. But the hardware is unsurprisingly solid and they still try to deliver when they can (expect the usual StR butler perks like pressing and coffee/tea, and I quite like the courtesy car service they run as well). The breakfast is geared to Asian tastes but otherwise is satisfying. Drinks at the bar as well - highly recommended

- RC - rooms are in dire need of a refresh. F&B is dull but it's been the way ever since even pre-COVID. Their Michelin restaurant Tosca has been refreshed and I think the food has improved (but conversely for the prices). Some cuts this board may be interested include no more courtesy car service for Club guests. And don't expect anything fancy for the club 'presentations', it's mostly your 4* conference hotel generic slop. The area nearby however, has a lot more to see nowadays (M+ as mentioned above, and the entire West Kowloon waterfront is very nice despite still under construction.) There's a new footbridge that goes straight across to M+ from underneath the hotel so there's no need to walk on the curbside even.

- Peninsula - I lost faith in the hotel even before COVID, so I can't compare or offer any opinion. But I guess the above post is pretty telling. And it's consistent with the consensus.

- Rosewood - also crowded like an overrun cruise ship. F&B is pretty bad, especially for breakfast. Even the widely acclaimed 1* Chaat British-Indian gastropub at the hotel has gone downhill, along with the afternoon tea service which I once thought greatly eclipsed the more original London outlets back in 2019 when it first opened. Good luck with their online rationing of 45-minute swimming pool timeslots, strictly limited to once per night LOL. Don't expect much service - applies to the FD, conceirge, housekeeping, pool/fitness staff galore... perhaps the only saving grace is the Manor Club where many of the original crew still remain. The manager Warren (who's worked closely with Dominic, his predecessor, for many years) is a true hospitality guy that knows his stuff. Hence despite cost cutting like no tomorrow (the bar in the Manor Club has shut down, for example), their team still tries hard to deliver where they can.

- There's a new Fullerton in the Southern district that has recently opened. I've been to the public areas but not the rooms, so can't opine much. I've heard that hardware and vibes are decent, F&B decidedly less so. But for anyone planning on going out and about in town, it probably isn't the best location to be at.