As a 100K I always select the free Agent Assistance.
Even so, at MCO I was charged $25 for my boarding pass.
I wrote in to F9, and was reprimanded that Agent Assistance does not include a boarding pass and the charge is correct. I am stumped.
I suggest, do what I did. Demand a refund and if not, 1) file DOT complaint. 2) Dispute charge with credit card 3) File small claims case.