Originally Posted by
prestonh
ok, fair enough. but for the average, non-elite flyer is UA all that better from the other carriers? For instance hours on hold to do flight changes (when the app doesn't work or cant do a ticket change), weather related meltdowns which we all know airlines won't cover hotels for and sometimes wont have flights for days, the famous HUCA, let's go on and on. is it worth the premium?
Probably not, UA has issues too. Agree FT not representative by any means. If you fly just once or twice a year doesn't really matter who you fly - it's a lottery how it ends up. But for those who fly multiple or numerous times a year, stuff like this will catch up on you, sooner or later, if you pick the cheapest airline and cheapest fare each time.