FlyerTalk Forums - View Single Post - On-Board WIFI (2013-2022)
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Old Dec 22, 2022 | 8:33 am
  #1747  
Cerberus
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Join Date: Jan 2005
Location: Calgary, AB
Programs: AC SE100k, Marriott Titanium, Accor Platinum, Hilton Diamond
Posts: 446
This past month flying on AC, I've been having a very rough time using their WIFI onboard (SE100k benefit).

The devices I'm using are: (All running latest OS updates)
- Apple iPhone 13 Pro (50/50 chance of it working)
- Apple iPad Pro 11" (lots of problems, more often than not unable to use WIFI)
- Apple MBP 14" (no issues at all connecting/using)

Basically, it seems to connect to ACWIFI with no issues, but takes 5-10m to get to the Aeroplan login screen. Sometimes, it won't even get to the Aeroplan login screen. Other times it'll go to a GOGO Wifi login, in which I don't have a login and AC SE100k benefit isn't there so I'm stuck.

Also noticing that if my iPhone does connect successfully, it'll disconnect itself if I'm not actively doing something after 5-10m forcing me to reconnect.

I've tried a lot of different things, killed the Private Wi-Fi Address and Limit IP Address Tracking stuff, forcing DNS and HTTP Proxy updates, etc. Nothing seems to make a difference aside from dumb luck it feels like to me.

This seems to have been happening most of November and December for me on A321 and 787 going between YYC and YYZ. I don't know if something has changed but its pretty annoying.

Any tips or tricks anyone has come across to help the situation?
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