I don't see why it's comparable to my case. Even though we both redeemed our tickets, she flew the downgraded flight and asked for a refund.
I'm fine with the downgrade but what I'm asking for is a desirable (original) date of flight. Not just some random date from the CX award pool.
CX is still selling the revenue ticket of the date I want to fly in the mean time even though I had a confirmed seat for the same day.
Does that mean CX can causally bait a passenger's confirmed award seat and decided to swtich it for a greater revenue for someone else? It just seems unfair to me