Originally Posted by
Silver Fox
The other thing I would do if you go the checked bag option is to print off the page that says "Gold members may check in one extra bag (up to 23kg) on New Zealand domestic flights over and above their ticketed allowance for no additional charge, provided travel is on a fare that includes a checked bag." I've lost count of the amount of times that I've been questioned on this and it seems particularly bad on Air NZ both domestically and internationally.
I've never seen or heard of a single other person ever raise this as an issue.
The HVC benefits are tied directly to your FFP number so you need to enter this at the time of booking. I'm curious to know what is happening in your case that this doesn't work properly.