Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I believe every H property has a book with all the info somewhere (in the back room.) That might be a great time to tell the reluctant desk clerk "show me where it says that."