Today I received an email reply to my hand written letter which does not even try to touch on topics I raised.
*letter attached
Thank you for your correspondence dated 25 November, 2004 regarding the
recent changes to the Qantas Frequent Flyer program.
Even though you have not requested a response from us I feel it necessary
to at least thank you for your comments and for taking the time to
provide us with your feedback.
Please be assured that your letter has been forwarded on to the relevant
department for their information.
Thank you again for writing to us.
Yours sincerely,
Vicki L Rice
The Qantas Club & Frequent Flyer Service Centre