Originally Posted by
irishguy28
To the OP: the email confirmation with the subject-line "
Booking confirmed - Little Rock-Munich on 03/XX/2023" - i.e. not the actual e-ticket - should have a section towards the bottom indicating the conditions of your ticket.
This is what mine looks like. It wasn't issued by AirFrance.us though, so yours may look somewhat different...but you should have something like this in one of the emails received immediately after purchase:
Please tell us what yours says.
Mine says refund before first part of flight allowed.
Update: after calling Air France again today and insisting on escalating this issue, they called me back an hour later and said “yes, this ticket is refundable” and sent me a confirmation email to expect the difference to be credited shortly.
The rep was unable to tell me why they initially denied the refund, or why they fought the refund with amex.