Oh, she would have been in for a rather rude awakening if she thought Air Canada would appreciate her custom to a greater extent than BA. Having travelled on both a number of times I can assure you the probability of feeling appreciated on BA is much higher (though both airlines have great and mediocre crews on any given day). Of course, with behaviour like this I suspect her custom would be best spent in economy on Air Kroyo, should they fly London to Toronto. Anyway back to work to make enough money to pay my mortgage. Many thanks for the laugh. Always such engaging writing.