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Thread: Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
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Old Dec 4, 2022, 11:22 pm
  #259  
HNLbasedFlyer
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Originally Posted by SFO_71
Just picked up a hoping mad Mrs. SFO_71. Gate agent flat out lied and said an aircraft change resulted in the problem. Fact it a second passenger had been assigned her seat, and they didn't want to fix it. She had to wait 20 minutes in the galley before the captain got off the plane and grabbed a gate agent. The gate agent promised they'd send an email to us for compensation: nothing. (super_bad)^N customer service from this gate agent and United. And a screen shot showing that they overbooked Business by 1. I wonder if UA Insider can weigh on this?


flight details
You can't tell from those screenshots.
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