FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
reason #26 why I will never fly Frontier. Sure, the CS at many airlines leaves a lot to be desired. But I just got a United agent who was (after consultation) able to disengage my son from a cancelled group booking and email an FFC (flight credit). No chatbot will ever be able to understand that issue, much less resolve it.