Originally Posted by murrayhill
...One thing I neglected to mention was upon arrival they wait for you at the front when you come in on the airport van. You get a non-kitschy lei greeting, a cold towel and a glass of pineapple juice while they give you a tour of the place. Check-in was done in our upgraded room....
The level of service really sank in after we decided to order room service for dinner after our long travel day with our 18-month old son. They asked for our room number. I had to stop and think and say "I don't know. Let me check." Up until that point, we had no reason to know our room number! Then the next night we were having dinner in the casual lobby dinning room and our son was becoming really fussy. We had ordered, but our meals had not yet been served. The waiter offered to have the meals sent to our room and we accepted. A few minutes later, I answered a knock at the door and found...
our waiter! Not a room service person, but OUR waiter. He wheeled the table out onto the lanai and we had a beautiful dinner under the stars. Very nice.