Originally Posted by
flyerfirsts
Does anybody know if they charge you to replace wheels under the new lifetime warranty that does have a clause to exclude airline damage?
Is the bad reputation of Rimowa mostly just the fault of the plastic ones?
I'm debating getting a second zero halliburton geo 3.0 while I can still find one, or just letting mine slowly wear out and switching over to Rimowa.
None of them are actual hard and protective cases like my old Zero Halliburton from the 70s, wish someone still did that.
If it's airline damage you could try to get compensated through the airliner or through insurance. But to be honest I had a few damages and the Rimowa service department in Koln (Cologne) is really good. They always serviced my broken luggage. The wheels are relatively easy to replace, so I think they will replace them under warranty.