award change single segment, do ALL legs need to be available?
Award ticketed JFKFRASIN connecting to SINDPS.
Trying to change JFKSIN from direct to nonstop, now that A380 is out of the market. Nonstop has award availability.
Onward SINDPS does NOT have award availability, however, I'm already ticketed on it. Agent can not change segment #1 and retain segment #2. Agent only offers to discard original booking and start from scratch (which would force something like a 14 hour layover, based on current availability).
So, should I HUCA? Emirates is the only airline I've come across thus far that requires awards be available on ALL segments, even if only changing one. If this is policy at SQ, so be it. However, it's a less-than-optimally-trained agent, I'm inclined to keep trying.
Advise?
Thanks, Jamie