Originally Posted by porciuscato

What I got from one agent was: "Yes, there are 8 seats available and you are on the top of the waitlist, but I can't clear it because the rule is you can't clear any upgrades if there is more than one GS on the waitlist [even below you]" !!!

They are apparently rolling out some new rules, but many agents appear to be improvising on top of those. The new culture seems to be: when in doubt, thwart the customer.