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Thread: Amex Plat - retention/downgrade/new app
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Old Nov 16, 2022 | 3:22 pm
  #3  
whipwhitaker
10 Years on Site
 
Join Date: Feb 2013
Location: Socal
Programs: UA Plat, Bonvoy Gold, Amex Plat, CSR
Posts: 211
Originally Posted by mia
It makes no consistent difference Call vs Chat, the retention offer is generated by an algorithm, not by the agent. See here: American Express retention offers (2022)

There is no bonus for downgrading. You would need to apply for a new Green, Gold or (another version of) Platinum.
Thanks mia. I chatted with them and they didn't have anything to offer me. Bummer but such is life. I will post in the linked thread as well.
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